A tale of two explanations: Enhancing human trust by explaining robot behavior

Mark Edmonds; Feng Gao; Hangxin Liu; Xu Xie; Siyuan Qi; Brandon Rothrock; Yixin Zhu; Ying Nian Wu; Hongjing Lu; Song-Chun Zhu

doi:10.1126/scirobotics.aay4663

Research ArticleHUMAN-ROBOT INTERACTION

A tale of two explanations: Enhancing human trust by explaining robot behavior

View ORCID ProfileMark Edmonds¹,*,†,
View ORCID ProfileFeng Gao²,*,
View ORCID ProfileHangxin Liu¹,*,
Xu Xie²,*,
View ORCID ProfileSiyuan Qi¹,
View ORCID ProfileBrandon Rothrock³,
View ORCID ProfileYixin Zhu²,†,
Ying Nian Wu²,
Hongjing Lu²,⁴ and
View ORCID ProfileSong-Chun Zhu ¹,²,†

¹Department of Computer Science, UCLA, Los Angeles, CA 90095, USA.
²Department of Statistics, UCLA, Los Angeles, CA 90095, USA.
³Jet Propulsion Laboratory, Caltech, Los Angeles, CA 91109, USA.
⁴Department of Psychology, UCLA, Los Angeles, CA 90095, USA.

↵†Corresponding author. Email: markedmonds{at}ucla.edu (M.E.); yixin.zhu{at}ucla.edu (Y.Z.); sczhu{at}stat.ucla.edu (S.-C.Z.)

↵* These authors contributed equally to this work.

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Science Robotics 18 Dec 2019:
Vol. 4, Issue 37, eaay4663
DOI: 10.1126/scirobotics.aay4663

Mark Edmonds

1Department of Computer Science, UCLA, Los Angeles, CA 90095, USA.

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For correspondence: markedmonds@ucla.edu yixin.zhu@ucla.edu sczhu@stat.ucla.edu

Feng Gao

2Department of Statistics, UCLA, Los Angeles, CA 90095, USA.

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Hangxin Liu

1Department of Computer Science, UCLA, Los Angeles, CA 90095, USA.

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Xu Xie

2Department of Statistics, UCLA, Los Angeles, CA 90095, USA.

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Siyuan Qi

1Department of Computer Science, UCLA, Los Angeles, CA 90095, USA.

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Brandon Rothrock

3Jet Propulsion Laboratory, Caltech, Los Angeles, CA 91109, USA.

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Yixin Zhu

2Department of Statistics, UCLA, Los Angeles, CA 90095, USA.

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For correspondence: markedmonds@ucla.edu yixin.zhu@ucla.edu sczhu@stat.ucla.edu

Ying Nian Wu

2Department of Statistics, UCLA, Los Angeles, CA 90095, USA.

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Hongjing Lu

2Department of Statistics, UCLA, Los Angeles, CA 90095, USA.

4Department of Psychology, UCLA, Los Angeles, CA 90095, USA.

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Song-Chun Zhu

1Department of Computer Science, UCLA, Los Angeles, CA 90095, USA.

2Department of Statistics, UCLA, Los Angeles, CA 90095, USA.

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ORCID record for Song-Chun Zhu
For correspondence: markedmonds@ucla.edu yixin.zhu@ucla.edu sczhu@stat.ucla.edu

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Forms of explanation that are best suited to foster trust do not necessarily correspond to those components contributing to the best task performance.

A tale of two explanations: Enhancing human trust by explaining robot behavior

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